Refund policy
Proper will accept returns on unopened/unused orders within 14 days of delivery. We only accept returns for items purchased through www.propermenssskincare.com ; If you purchased an item from a retail partner, please contact that retailer directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns.
To complete your return:
Pack up the items in a shipping box (it’s best to use the one the item(s) were mailed to you in).
Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:
Full Name
Email address
Telephone number
Order confirmation number
Reason for return
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to the original method of payment within 5-7 business days.
If you’ve been notified that you’re receiving a refund, but it has been more than 7 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account.
If you have additional questions, please contact us at info@propermensskincare.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@propermensskincare.com.for further instructions.
Shipping:
To return your product, please contact:
You are responsible for your own shipping costs on item/items being returned. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
Thank you!
PROPER Men's Skincare Team